Cancellation conditions can differ between desert safaris, attraction tickets, cruises, private tours and third-party activities. This page explains the general approach used by Star Dunes Tourism.
If you need to cancel or change a booking, contact us on WhatsApp as early as possible and provide the guest name, booking date, tour name and scheduled activity date.
If your confirmed package includes free cancellation before a stated deadline, eligible amounts will be handled according to that package’s written terms.
Late cancellations, no-shows or cancellations after supplier tickets or resources have been committed may be non-refundable or subject to charges.
Changing the date, pickup point or guest count is subject to availability and may change the price. Contact us before the original service time.
If an activity is materially affected by weather, authority instructions, venue closure or supplier operations, we will communicate available alternatives where possible.
If a guest is unavailable at the confirmed pickup point, cannot be contacted, or arrives after a fixed departure time, the booking may be treated as a no-show. Refunds are not normally available where the service was reserved and the guest missed it through late arrival or incorrect booking information.
Where a refund is approved, processing time can depend on the original payment method, bank, card provider or third-party supplier. Star Dunes Tourism can confirm the approved amount and method, but external financial processing times may be outside our control.
Some attraction tickets, special promotions, supplier-issued vouchers, custom private arrangements or last-minute bookings may be marked non-refundable. This will be communicated where it applies.
A cancellation request is not complete until it has been acknowledged by our team or the relevant supplier.
Contact us as early as possible so we can check the available options for your specific tour.