This policy explains the types of information we may receive when you browse our website, contact us or make a tour enquiry, and how that information may be used to provide booking support.
Depending on how you use our website or contact our team, we may receive information such as your name, phone number, travel date, number of guests, hotel or pickup location, preferred tour, special requests and the content of messages you send to us.
Our website may also receive standard technical information such as browser type, device type, approximate location, referring page, pages visited and cookie or analytics data where those services are enabled.
If you contact us using WhatsApp, phone, maps, analytics, payment services or another third-party platform, that provider may process information under its own privacy terms. Star Dunes Tourism does not control the privacy practices of independent third-party platforms.
Our website may use cookies and similar technologies to support basic site functions, remember preferences, measure traffic or understand how visitors use the website. Browser settings can usually be used to limit or delete cookies. Disabling some cookies may affect parts of the website.
We do not sell personal information to advertisers. Information may be shared only when reasonably needed to arrange a requested service, for example with a transport or activity supplier involved in your booking, or where disclosure is required by law.
We keep booking and enquiry information only for as long as reasonably needed for customer support, operational, accounting, dispute-resolution or legal purposes. We use reasonable measures to protect information, but no website, messaging service or internet transmission can be guaranteed to be completely secure.
You may contact us to ask about personal information you have provided, request a correction, or ask that information no longer needed for legitimate operational or legal purposes be deleted. Some records may need to be retained where required for legal, accounting or dispute purposes.
Tour enquiries for children should be made by a parent, guardian or responsible adult. We do not intentionally use this website to collect personal information directly from children for independent marketing purposes.
We may update this Privacy Policy when our website, services or legal requirements change. The latest version published on this page will apply.
For a privacy-related question, contact Star Dunes Tourism using our official WhatsApp or phone number.